Resume
Experience
Oct 2024 — Present
Systems Analyst
Public Service Division
- Architected an enterprise ticket management system on SharePoint Lists and Power Automate, syncing Downstream and Master trackers via composite key matching with automated status propagation and First Response SLA tracking
- Built an intelligent automation platform processing 100,000+ monthly HR records across 30+ workflows, eliminating 2+ hours of manual work daily
- Designed a 40-table relational database with search indexing, reducing resolution time from hours to seconds
Jul 2024 — Jan 2025
Marketing Analytics Developer
Asia Pacific Breweries (HEINEKEN)
- Built an NLP consumer insights pipeline in Python — sentiment analysis and topic modelling — reducing manual analysis by 40%
- Developed automated analytics dashboards in Power BI and Azure across multi-channel marketing data
- Contributed to the DeepInsight AI initiative integrating social and news data for brand perception analysis
Aug 2022 — May 2024
Digital Transformation Executive
X-Terminate Pest
- Led an IoT-enabled digitalisation initiative, achieving 60% reduction in manual workload and 50% efficiency improvement
- Designed and deployed a transformation roadmap with change management strategy
Mar 2019 — Apr 2021
Digital Operations Analyst
AntiCimex Singapore
- Developed automation eliminating 240 monthly man-hours
- Supported an SGD 2M national IoT deployment with GPS tracking and heat map visualisation
Education
2023 — 2025
M.Sc. Computer Science (Industry 4.0)
National University of Singapore
- GPA 4.0/5.0 · Focus: ML, AI Systems, Banking Analytics
Earlier
B.Sc. Computer Science · B.A. Communications
University of Wollongong · RMIT University
- The combination that explains why I build systems and write fiction